Customer Service Representative

Immediate need for a talented Customer Service Representative. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-84429

Pay Range: $18 - $20/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• This position is 100% remote and candidates can be sourced from across the US as long as they're able to support the EST schedule.
• Candidates must have a quiet and private working environment.
• Candidates must have a reliable, high-speed internet connection.
• Candidates must have a hard-wired internet connection to connect into the equipment - WiFi connection will not suffice.
• *Do not submit candidates that have previous time off during the first 6 weeks
• Training Hours
• Training hours are 8:30-5pm EST with a 30-minute lunch.
• Your schedule after training may or may not differ depending on work volume.
• Be prepared to work between the hours of 8am-6:30pm EST as those are the working hours of production.
• Schedule Post-Training: Be prepared to work between the hours of 8am-6:30pm EST as those are the working hours of production T
• Training Schedule: 8:30-5pm EST (4-6 weeks)
• Delivers straightforward administrative and/or other basic business services in Customer Service. Receives requests by mail, telephone, or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. Issues tend to be routine in nature.
• Good knowledge and understanding of Customer Service and business/operating processes and procedures.
• Works to clearly defined procedures under close supervision.

 
Key Requirements and Technology Experience:  

• Key skills; Pharmacy, Insurance, Customer Service/Call Center Experience Insurance, Call center Experience
• Pharmacy background is not necessary but preferred
• Call Center experience is preferred
• Previous work at home experience
• Computer and desk phone savvy
• Reliable
• Great attendance
• With this job you will make and take calls daily
• High School Diploma

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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