Technician/ Upgrade Analyst

Immediate need for a talented Technician/ Upgrade Analyst. This is a 12+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-65765

Pay Range: $30 - $35/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Remotely support the management, upgrade, and sustainment of Client Care Solutions and their partners’ applications/systems.
• This primarily consists of configuring, upgrading, patching, and/or licensing the applications on servers and proprietary devices/hardware, configuring system networks, and working with the customer’s IT, security, biomed, and clinical departments to complete service activities.
• Participate in and/or assist a cross-functional team resolving technical troubleshooting to resolution throughout the service process.
• Ensure the highest levels of customer satisfaction are maintained while considering business unit goals.
• Complete and update the system, network, and server documentation in compliance with SOPs and best practices to ensure successful system support.
• Conformance to all documentation and escalation processes surrounding service events on production customer systems (class II medical devices).
• Work on and complete multiple project deliverables with minimal supervision and be able to work independently or in a small team environment.
• Provide continuous improvement feedback, both written and verbal, to improve products and processes.
• Contribute to improvements and utilize internal tools such as Confluence, Service Portal, Help Center, etc.
• • Maintains a clean and safe work environment. Safety training, meeting, and medical testing requirements are updated. Operates safely and within guidelines or regulations.
• Demonstrates a proactive approach towards safety, health, and quality in compliance with all company, governmental, and customer regulations.
• Adherence to all company policies and procedures.
• Effectively implement service policies and procedures to support company objectives, including service documentation, SOP/WI training, expense reporting, maintenance of test equipment, and filing and record-keeping systems by standard work.
• Other duties will be assigned as necessary.

Key Requirements and Technology Experience:

• Skills-HL7, VOIP, Network, Salesforce, SQL.
• Salesforce 1 year
• Mirth 1 year
• VoIP 2 years
• Windows Server OS management
• VoIP (SIP)
• Networking (TCP/IP, Routing and Switching, Subnetting, Security
• SQL/Scripting/Reporting Engines (SAS Crystal, etc.)
• One to three years of professional work experience required in healthcare, construction, or IT industry
• A bachelor’s degree or associate degree in computer science or a related field is preferred, or equivalent experience of related work (wired or wireless).
• Salesforce (CRM) experience preferred.
• Advanced understanding of supporting Microsoft Windows platforms, MSSQL, and associated networked systems.
• Detailed knowledge of typical network protocols/architecture (TCP/IP, IP routing, OSI model, VLAN, etc.), client/server networking environments and best practices, managed switches, VoIP, and network security.
• Basic VoIP and/or PBX telephony knowledge and essential configuration experience
• Understanding of project management fundamentals and demonstrated history of executing projects.
• Ability to work in small teams with diverse technical skills during service events as needed
• Candidates should possess strong oral and written communication skills to resolve complex network and server-related issues into actionable concepts for customers to understand.
• Maintain a professional image and demonstrate a willingness to contribute at all levels.
• Strong organization skills, detail orientation, and the ability to multi-task, meet deadlines, and prioritize work.
• Possess the ability to work through issues and complete projects; perform complex research, analysis, and troubleshooting; and logically resolve critical problems over sustained time durations.
• Ability to effectively and concisely document essential details of service events in Sales Force case history
• Experience configuring, setting up, and debugging Windows-based systems.
• Preferred Certifications in the following:
• Cisco certifications: CCNA, CCDP or CCNP, CWLS, CWNA,
• Wireless certifications: CWNE, CWNP, HILLROMP, AWLAT, MNAWS, MNAWP, MNCE,
• General certifications: Network+, Security +
• May be required to demonstrate expertise in two or more of the following areas to support business needs:
• Windows Server OS management and support
• SQL/Scripting/Reporting Engines (SAS Crystal, etc.)
• Networking (TCP/IP, Routing and Switching, Subnetting, Security)
• Enterprise-level hardware (Server/Client OS)
• Middleware (Mirth, etc.)
• General routing and switching technologies and capabilities.

Our client is a leading Pharmaceutical Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

#tel J2W:CB3