ITSM Business Analyst

Immediate need for a talented ITSM Business Analyst. This is a 18+months contract opportunity with long-term potential and is located in Atlanta GA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-58902
 
Pay Range: $55 - $60/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Requirements and Technology Experience: 

• Skills-ITSM, BA, UAT.
• Act as Client Product SME ensuring deep knowledge of ongoing product changes delivered by the vendor and champion how the organization uses them.
• Work with Product Owner to manage the product backlog and roadmap.
• Use deep Client product knowledge to lead the requirements gathering process with customers, process teams, product owner, and internal development team ensuring that Client capabilities are being leveraged as designed by the vendor.
• Clarify requirements and update use cases / user stories as needed throughout the software development life cycle.
• Review and analyze Client vendor release notes for upgrades and patches to identify the impact to current system use and ITSM processes and communicate to the ITSM Process Owners / Managers and stakeholders.
• Deliver business requirements via artifacts such as epics, features, stories, acceptance criteria, process flows / diagrams, etc.
• Act as ITSM process coordinator for the team for processes assigned ensuring the team adheres to process and policy.
• 3 or more years of experience as a business analyst in an Agile software development environment.
• 1 or more years of experience supporting Client.
• 1 or more years of experience with IT Service Management / ITIL.
• Demonstratable proficiency in writing user stories and acceptance criteria.

Our client is a leading Airlines Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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