Care Management Support Coordinator

Immediate need for a talented Care Management Support Coordinator. This is a 03+ months Contract to Hire opportunity with long-term potential and is located in Wilmington,DE(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-62335
 
Pay Range: $21 - $22/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Requesting as a business need to add support to the team who serve our member population.
• Contract requirements are in place to ensure we are meeting the needs of our members.
• Our team outreaches every new member of Delaware First Health, complex or high-risk members, members who have called into Member Services requesting additional assistance, members who have open care gaps, and any additional requests to support our members and our business.
• Daily outreach calls to members, providers, and pharmacies.
• Assistance with appointment linkage, community resource connections, social determinants of health needs.
• Identify members without a PCP and assist with obtaining one.
• Screen members for eligibility to enroll in Care Coordination services.
• Enter assessments and notes into charting system.

Key Requirements and Technology Experience:

• Key Skills:Experience with high call volume; 50+ inbound/outbound calls/daily.
• Healthcare Call Center exp.
• 2-3 years managed care setting.
• 2-3 years managed care setting, medical office or facility setting with demonstration of medical administration duties.
• Member or patient facing experience.
• Experience with high call volume; 50+ inbound/outbound calls/daily.
• Knowledge of medical terminology.
• Ability to meet performance metrics and expectations of role.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

#prof J2W:CB3