System Options Specialist II (Customer service)

Immediate need for a talented System Options Specialist II (Customer service). This is a 12+months contract opportunity with long-term potential and is located in Lindon, UT (Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-58640
 
Pay Range: $20 - $25/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Maintain multiple databases by entering new and updated customer and account information.
• Obtain and prepare source data for entry by compiling customer and account information.
• Maintain data entry requirements by following data program techniques and procedures.
• Verify entered customer and account data by reviewing, correcting, deleting, or reentering data .
• Resolve account deficiencies by corresponding with customer to obtain additional information .
• Maintain sales operations by following policies and procedures and reporting needed changes.
• Maintain customer confidence and protect sales/operations by keeping information confidential.
• Combine and correct account data from multiple systems when information is incorrect or incomplete.
• Become application process/customer onboarding subject matter expert for the sales organization.
• Provide clear, concise, and professional communication with customers via inbound and outbound phone calls as well as email.
• Consistently provide on-time outbound calls according to established schedule.
• Demonstrate the ability to provide a good customer experience by taking ownership of your workload and providing updates to your customer(s) throughout the entire onboarding process .
• Keep a positive attitude and strive to achieve and retain a collaborative environment with internal customers .
• Other tasks as assigned by management.

Key Requirements and Technology Experience:

• Key Skills:Customer service, Data entry , excel .
• Professional and clear communication skills - verbal and written.
• Ability to quickly learn and adapt to changing technology and priorities.
• Strong ability to analyze information and use logic, reasoning, and decision making skills.
• Ability to multitask .
• Self-starter, well-organized, strong attention to detail and thoroughness, and strong problem-solving abilities.
• Ability to work effectively on a team, independently, and collaborate with other departments.
• Proficient computer skills with quick typing abilities with accuracy.
• Organization skills.
• High School Diploma or equivalent .
• 2+ years of proven work experience as a sales support associate and/or data entry specialist.
• Hands on experience with CRM Systems.
• Proficiency with Google Suites, DocuSign, and MS Excel.
• In-depth understanding of sales principals and customer service practices.
• Excellent communication skills.
• Analytical and multi-tasking skills.
• Ability to accurately type 50+ words per minute.
• Ability to quickly switch your focus.
• Teamwork and motivational skills.

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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