Customer Service Professional

Immediate need for a talented Customer Service Professional. This is a 06+ months contract opportunity with long-term potential and is located in Cary, NC(Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-77713
 
Pay Range: $40 - $45/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems
• Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed
• Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution.
• Provide information to the customer regarding the current status or resolution

Key Requirements and Technology Experience:  

• Key skills: Customer Service, Project Management, Telecommunications
• Customer Service
• Project Management
• Telecom industry background.

 

Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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