Associate OneSource Service Support Specialist

Immediate need for a talented Associate Lab Service Support Specialist. This is a 06+ Months Contract opportunity with long-term potential and is located in Collegeville, PA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-34646

Pay Range: $24 - $26.97/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Responsible for the administration of the computerized Maintenance Management System (CMMS), ensuring the update and closure of workorders to meet agreed contractual metrics.
• Utilize SAP, Service Max and/or customer’s system of record, if required, to capture pertinent detail regarding the event.
• Input data from Field Service Reports into SAP, Service Max, and/or customer ‘s system of record, assuring that start and stop dates and times are correct.
• Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
• Collect required customer data and information for account creation and maintenance, equipment adds to the program, deletes from the program, or entitlement changes.
• Work in conjunction with Third-party contractors to maintain full compliance of work order closure as per compliance guidelines and to work towards contractual metrics.
• Provides regular updates to the customer requesting work in a timely fashion.
• Management of the calibration label procedure at site, ensuring that the LIS process is followed for all identified equipment.
• Ensure all compliant documentation including, but not limited to, engineering service reports are stored and filed according to GxP and GDP practices.
• Assist both customer and client in the preparation for audits (i.e. Retrieve documentation for inspection purposes).
• Liaise daily with other Scientific Services staff across all sites.
• Reports any scheduling failures to the local scheduler and or customer (as required) to reschedule.
• Performs all work in accordance with established safety procedures.
• Complies with all company policies and procedures and adhere to company standards.
• Escalates in a timely manner any issues or concerns that arise.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Performs other duties as required.

Key Requirements and Technology Experience:

• High School Diploma or equivalent with 3+ years’ experience in an administrative support role.
• B.A/B.S. Degree or associate degree, or 1+ years of experience in an administrative data managing role.
• Technical problem-solving skills and attention to detail
• Strong communication skills both written and verbal.
• Self-motivated and ability to work under pressure to balance conflicting deadlines.
• Initiative driven with proactive skill set to improve processes.
• Service orientated attitude combined with innovative thinking.
• Strong interpersonal skills; strong team player with customer satisfaction focus.
• Advanced MS Microsoft 365 skills including: Outlook, Teams, Word, Excel.
• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
• Frequently operate on instruments, objects, tools, or controls, which will require regularly bending, squatting, stretching, and reaching to perform in a service function.
• Occasionally move or lift to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing, and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.
• Experience in a scientific environment
• Strong understanding of GLP/GxP and/or experience working in a compliance driven environment
• Knowledge and understanding of EHS procedures.
• Experience of working with CMMS databases.

Our client is a leading Medtech Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.