R&D IT operations Lead (Healthcare/Pharma/Medical Device)

Immediate need for a talented R&D IT operations Lead (Healthcare/Pharma/Medical Device). This is a 12+ Months Contract opportunity with long-term potential and is located in Plymouth, MN(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-67560

Pay Range: $55 - $60/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Lead the R&D IT operations and serve as the SPOC for all IT-related requirements for the site.
• Manage a team of FTEs and Partners to ensure the smooth operation of our IT infrastructure and systems.
• Provide oversite of the end-user support for laptops, desktops, printers, and other IT-related equipment.
• Ensure efficient onboarding of new employees and ensure their IT needs are met and manage the offboarding/exit process for departing employees.
• Provide L2 network support and telecom, audio/video, and conferencing support.
• Manage asset management, including laboratory tools and applications, and ensure compliance with IT controls.
• Support GxP workstations and IT QA activities, including IQ/OQ and computer system validation.
• Monitor the helpdesk ticketing queue and SLA adherence.
• Provide in-country support for R&D IT tools and applications to external partners and other locations.
• Serve as the SPOC for R&D Partner related requirements.
• Manage local data center support including server/storage, Linux infra, and regular health monitoring, OS patches, and updates.
• Coordinate with multiple stakeholders to consult on new requirements and ensure the smooth operation of our infrastructure and systems.
• Direct backup and restoration, BCP/DRP documentation, and yearly testing.
• Oversee on-premises applications and tools support, including Client Rational Doors, DCC, PDM Link, license server, and other local applications.
• Manage the budget forecast, including annual Capex/OpEx forecast and tracking, and approve invoices for various IT costs.
• Manage IT procurement and vendor management, including laptop lease management and quarterly review, and annual support renewal of hardware/software and tracking.
• Coordinate with Infosec for any security incidents and participate in regular compliance reviews & audits.
• Review and manage access requests.
• Participate in new office build-out/new projects, including planning passive/active networking components, collaboration equipment planning/setup, and project coordination and implementation.

Key Requirements and Technology Experience:

• Skills-IT operations, IT Infrastructure,  networking, telecom,  GxP workstation and IT QA activities, including IQ/OQ and computer system validation.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• At least 8 years of experience in IT, with a focus on R&D IT operations and management.
• Proven experience in managing a team of FTEs and CWs.
• Strong knowledge of IT infrastructure and systems, including networking, telecom, audio/video, and conferencing.
• Experience with IT asset management and compliance.
• Strong understanding of GxP workstation and IT QA activities, including IQ/OQ and computer system validation.
• Experience with helpdesk ticketing and SLA adherence.
• Strong knowledge of local data center support, including server/storage, Linux infra, and regular health monitoring, OS patches, and updates.
• Experience with backup and restoration, BCP/DRP documentation, and yearly testing.
• Strong understanding of on-premises applications and tools support.
• Experience with IT procurement and vendor management.
• Strong knowledge of budget forecasting and tracking, and invoice approval.
• Experience with coordination with Infosec for any security incidents and regular compliance review.
• Effective communication and interpersonal skills, with the ability to collaborate effectively with multiple stakeholders.
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex IT issues.
• Excellent organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy . J2W:CB3