Team Lead - Complaint Investigator

Immediate need for a talented Team  Lead - Complaint Investigator . This is a Fulltime opportunity with long-term potential and is located in Atlanta, GA (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-69200
 
Pay Range: $75000 - $80000/annum.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Direct oversight of day-to-day activities of the team
• Manages all required administrative tasks.
• Manages daily team attendance & shift roasters and team attrition.
• Ensures floor policies are followed.
• Responsible to safeguard productivity as per business requirements
• Identify defects to quality (CTQ), Trends, Top Defect Analysis (TDA)
• Support root cause analysis (RCA) and action plan for emerging/ongoing operational issues
• Provide coaching and feedback to production analysts
• Liaise with Philips counterparts on day-to-day operational activities
• Conducts a regular governance update (e.g., weekly reviews, monthly reviews)
• First Line of escalation for any issues, concerns and priorities on process and operational activities.
• Achieve target of all Performance and Quality performance indicators.
• May support training and qualification of new staff.
• Lead Team Huddles to ensure that all the client updates are shared with the team on a regular and timely basis.
• Keep abreast of changes in the process.
• Need to process Complaints as and when required
• To meet service level expectations and maintain high quality delivery.
• Has clear understanding of KPIs.

Key Requirements and Technology Experience:

• Key Skills:Complaint Investigation , CAPA , CFR Parts 803/806/820, ISO 13485, Medical Narratives, Complaint Handling, Medical Device Reporting, Coding (Problem, Resolution, UDI) , Leadership , Supervisor.
• Understands CAPA, as well as global medical device regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, and ISO13485.
• Able to write effective Medical and Technical narratives regarding the complaints.
• Must have overall understanding & experience of medical device complaints handling process (Intake, Evaluation, Investigation, MDR reporting and Closure)
• Ability to perform efficiently under high pressure and in fast-paced settings
• Must have good understanding and hands on experience on MS-Excel (E.g. Pivot, Vlookup) and preparing PowerPoint presentations
• Good in stakeholder management
• Must have good computer skills.
• Able to think critically and ask pertinent questions to gather necessary information.
• Good problem solving and analytical skills.
• Attention to detail.
• Works autonomously within established procedures and practices to meet complaint timeline requirements.
• Able to handle a large team size of 20-30 people.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

#Del J2W:CB3