Support Analyst/Lifecycle Refresh Specialist/Systems Engineer

Immediate need for a talented Support Analyst/Lifecycle Refresh Specialist/Systems Engineer. This is a Fulltime opportunity with long-term potential and is located in Washington, DC(Remote). Please review the job description below and contact me ASAP if you are interested. 

Job ID: 24-41593

Pay Range: $65k - $68k/annum.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Remote Now, (Washington, DC area, while this is primarily remote, the need someone to be able to go onsite on an as needed basis, thus local candidates are preferred).
• Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
• Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
• Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
• Experienced in the use of Active AD consoles and managing devices and categories
• Push security patches and policies utilizing tools.
• Work with the Tier-3/4 imaging team for image and re-image of the workstations.
• Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
• Proficient in utilizing tools such as SCCM, Bomger, and Client.
• Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
• Provide excellent customer service.
• Provide VIP support as needed.
• Provide onsite support and require to be on site a few days a week.

Key Requirements and Technology Experience: 

• Key Skills; Active Directory, helpdesk/troubleshooting support.
• Bachelor’s degree and 5 years of relevant experience.
• ITIL V4, Microsoft, Cloud, and workstation-related certifications.
• Possesses or ability to obtain a Public Trust clearance.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration. 

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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