Workstation Support/Field Support/PC Tech / Desktop Admin

Immediate need for a talented Workstation Support/Field Support/PC Tech / Desktop Admin .This is a 12 months contract opportunity with long-term potential and is located in Jenkinsville, SC (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-02476

Pay Range: $25   - 27$ /hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities: -

• Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team.
• Configure and test client workstations to utilize VPN access using secure token identification.
• Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity.
• Install image systems with appropriate OS for client needs.
• Install and configure core applications once base OS image has been deploy.
• Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts.
• Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP

Key Requirements and Technology Experience: 

• Key Skills; MUST have experience as a Desktop Technician/Administrator
• Possesses strong customer service skills.
• Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.
• Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.
• MUST be able to troubleshoot and resolve any imaging issues for standard PC’s/laptops, tough books, tablets, etc.
• MUST have prior experience configuring and testing client workstations to utilize VPN access using secure token identification.
• MUST have proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive.
• High Level Project/Responsibilities Overview:
• Candidates should have a good understanding and knowledge of installing software and setting up hardware.
• Proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive.
• Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests.
• Must be able to troubleshoot and resolve any imaging issues for standard PC’s/laptops, tough books, tablets, etc.
• Experience supporting cell phones and Ipads desired.
• Experience supporting HP and OCE printers/plotters desired.
• Ability to interface with wide variety of clients and must have excellent customer service skills.
• Previous Helpline or customer service experience required
• Excellent problem-solving and critical thinking skills required.
• Must have strong listening skills and be able to respond to multiple customer requests or demands.
• Minimum of 3 years of experience as a Desktop Technician/Administrator
• Minimum of High School Diploma or Equivalency (Required)

Our client is a leading Utiliy Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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