Mobile Support Technician

Immediate need for a talented Mobile Support Technician. This is a 12+months contract opportunity with long-term potential and is located in Enon, OH (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-77534
 
Pay Range: $45 - $55/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Provide desk-side/mobile support to end-users during the mobile carrier transition.
• Assist with the distribution and setup of new mobile devices and/or SIM cards.
• Configure and activate mobile phones (iOS and Android) with the new carrier settings.
• Support data transfer, email setup, MDM enrollment, and app configurations.
• Troubleshoot issues related to device compatibility, network access, or user authentication.
• Educate users on new carrier features, voicemail, roaming, and support processes.
• Maintain detailed logs of device assignments, support tickets, and user feedback.
• Coordinate with the mobile project team to escalate issues and track progress.
• Collect and decommission old devices.

Key Requirements and Technology Experience:

• Key Skills: Mobile Device Management, Intune, Carrier Activation.
• Experience in IT support, desk-side support, or mobile device support.
• Strong working knowledge of iOS and Android devices.
• Experience with mobile device management (MDM) tools such as Intune.
• Familiarity with carrier activation processes.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work in a fast-paced environment and manage multiple support requests.
• Experience supporting enterprise-scale mobile rollouts or migrations.
• Working knowledge of mobile policies, security practices, and device encryption.
• Familiarity with ticketing systems (ServiceNow).

Our client is a leading Retail Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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