BusinessOperations - Care Coordinator II

Immediate need for a talented Care Coordinator II. This is a 03+ months contract opportunity with long-term potential and is located in U.S(Remote; C.S.T). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-68172
 
Pay Range: $18 - $22/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Shift: 8am-5pm CST with an hour lunch
• Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved.
• Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities
• Family Team environment – we make it fun
• Making outbound calls to members to complete a Health Needs Assessment.  You will also receive inbound calls from members to complete their Health Needs Assessment.  
• State Contract – Metric is 35% Screening Rate
• High energy, Call Center Experience, Self-starter, able to multitask, reliable, communication skills
• Call Volume and Productivity
• Call audit metrics monthly
• Audits on HNAs monthly
• Compelling Story & Candidate Value Proposition
• Focused on engagement of employees; Overall job satisfaction of our employees; Focused on development; (NOTE: ended up creating roles for those who have excelled in the role to be able to keep them on the team)

 
Key Requirements and Technology Experience: 

• Key skills; 2-3 Years of Managed care experience , call center , Experience in working HC providers/patients, Outbound calling, calls, Customer service, healthcare. 
• High School Diploma or equivalent
• Bachelor’s preferred, not required
• Must haves: Phone Customer svc experience, General computer knowledge including MS Office Excel, Word and Outlook, 2-3 years managed care or physician’s office experience
• directly working HC providers/patients, Scheduling experience
• Minimum call centre experience
• Working with Providers – office setting (example: doctor office setting)
• Call Volume 35-40 outbound calls per day
• Audit (Call Audit) – 90% or higher
• HNA Audit score – 90% or higher
• Phone Customer svc experience
• General computer knowledge including MS Office Excel, Word and Outlook
• 2-3 years managed care or physician’s office experience

 

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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