Customer Service Advocate

Immediate need for a talented Customer Service Advocate . This is a 15 Months Contract opportunity with long-term potential and is located in Oklahoma (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-78926

Pay Range: $18.50 - $19/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Working Hours: Training (2 weeks training, 2 weeks nesting with assistance) M-F
• 8am-4:30pm CST virtual CAMERA ON – No time off
• M-F8:00AM – 4:30 CST
• M-F 8:15AM – 4:45 CST
• M-F 8:30AM – 5:00 CST
• Camera on during all meetings with team
• Member services handle about 10 calls on a daily basis.
• When not handling calls they will be working on learning modules for conversion to provider class with much higher volume of calls.
• May be pulled to assist with special projects, includes member or provide outreach. Educating members on updating information.
• Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.
• Answer calls to assist member/provider with resolving inquiries
• Meet/Exceed Metrics for Quality, AHT, DSAT, CSAT, Conformance, Performance.

Key Requirements and Technology Experience:

• Key Skills; Call center experience
• Good typing speed
• Problem-solving and troubleshooting abilities/ technical proficiency
• High School diploma or GED
• Years of experience required: 1 year
• Needs professional environment (ON CAMERA), no children, must STAY on camera during training.
• Insurance.
• Customer Service oriented/communication skills.
• Problem-solving and troubleshooting abilities/ technical proficiency.
• Compliance and attention to detail / adaptability / time management.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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