Care Management Support Coordinator I

Immediate need for a talented Care Management Support Coordinator I. This is a 04+months contract opportunity with long-term potential and is located in U.S(Remote (EST and CST). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:24-39842
 
Pay Range:$19/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

 
As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience.  Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process. 


Key Responsibilities:     

• Shift: Shift is usually M-F 8am to 5pm within the staff’s time zone.  Overtime is not required.
• Training: Training is going to be 2 weeks, first week learning the basics, then shadowing and taking live calls.
• Utilizing telephonic engagement techniques to find members who frequent emergency rooms to help identify barriers impacting their ability to use the appropriate services and educate them on the options available. 
• Talking to members enrolled in our health plans and utilize knowledge of resources to make referrals to address member needs.

Key Requirements and Technology Experience:

• Key Skills:1.5 to 2 years of call center experience
• Call center role
• Produce quite a bit and pick it up quickly - quick learner
• Listening skills
• Probing skills
• Follow up questions
• Looking for someone who can do high volume and keep the customer service high quality
• Needs to be tech savvy (excel, word outlook)- using multiple systems and multitasking
• Mostly outbound calls with some inbound calls.
• Outbound will be working off a list of members they are calling and inbound calls will be members returning their call
• They will be diverting some calls to proper departments
• They will be doing research on the members cases before making the calls, reaching out to providers/pharmacies to get information
• Healthcare background helps - dr offices, clinics, ect

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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