IT Support Analyst

Immediate need for a talented IT Support Analyst. This is a 12 Months Contract opportunity with long-term potential and is located in Enon, OH (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-89646

Pay Range: $40 - $45/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Directs field personnel in installing new payment terminal equipment and related hardware and software 
• Provides accurate verbal instruction for diagnostics or installation as needed 
• Configures and upgrades software on newly installed devices 
• Identifies and corrects issues before a location is aware of a problem 
• Manages multiple tickets and working them in order of priority 
• Completes other duties, including special projects, as assigned by Management 

Key Requirements and Technology Experience:

• Skills-IT Support, Software and Hardware, Experience working with Fuel Controller, Pumps, and CRINDs, Payments/Credit
• Bachelor’s Degree or Equivalent Work Experience 
• MIS or Computer Science 
• Minimum of 3 years working with POS systems. 
• Ability to work in a fast-paced environment. 
• Attention to detail with emphasis on accuracy and quality. 
• Ability to prioritize work to balance multiple projects and deadlines. 
• High level of organization 
• Experience maintaining and enhancing a Point-of-Sale system. 
• Familiarity with POS data and functions; items, barcode, sales, voids, promotions, specials, discounts, methods of payment, electronic journaling, taxes, etc. 
• Test new hardware and software and recommend changes as needed. 
• Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues. 
• Must be extremely organized and motivated. 
• Must work with a sense of urgency. 
• Work extremely effectively in a team environment. 
• Strong verbal communication skills. 
• Strong written communication skills. 
• Must have a passion for quality control. 
• Experience with POS systems. 
• Experience with Gilbarco/Wayne Pumps and CRINDs.

Our client is a leading retail Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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