Care Management Support Coordinator II

Immediate need for a talented Care Management Support Coordinator II. This is a 06+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-60501

Pay Range: $18 - $19/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Operates as part of a cross-functional call center team which connects individuals to social service organizations. 
• Program coordinators (PCs) perform a variety of roles such as: handling inbound/outbound phone calls, research and populate meaningful data into the team database, and performing organization audits to ensure the database is up to date. 
• Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service.
• May apply working knowledge of assigned health plan(s) activities and resources.
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols.
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.
• Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.

Key Requirements and Technology Experience:

• Skills-Call Center, Medical Office/Administrative experience, scheduling.
• Inbound Average Handle Time, Abandoned Call Rate, Quality
• Some Call Center Work or Phone Work    
• 2+ years role in health care industry (i.e. medical office, medical assistant, medical customer assistance. etc.)
• Due to the nature of our work, it is important for the candidate to be tech savvy and able to quickly move between computer systems.
• Social services organization.           

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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