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Job Requirements of Intake Care Senior Representative:
-
Employment Type:
Full-Time
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Location:
Eden Prairie, MN (Onsite)
Do you meet the requirements for this job?
Intake Care Senior Representative
Pyramid Consulting, Inc
Eden Prairie, MN (Onsite)
Full-Time
Immediate need for a talented Intake Care Senior Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-63393
Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#prof J2W:CB3
Job ID:25-63393
Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- The primary responsibility of this role is to answer inbound calls from members and providers.
- The work environment is structured, and the majority of the day will be spent answering these calls from a queue.
- Occasional outbound calls may be necessary for issues requiring follow-up.
- The Advocate role is a non-clinical customer service position within an inbound call center that supports Evernorth Behavioral Health.
- Advocates are responsible for handling inbound calls from both members and providers or their office support staff regarding mental health or substance use disorder services.
- Advocates guide and assist the members and providers to help them work with Evernorth more effectively and ensure first call resolution.
- The types of calls an Advocate service may include but are not limited to: triaging and assessing the need for clinical intervention, inquiries about provider referrals and access to care, eligibility, and benefits.
- Due to the wide variety of call types, several applications are required to service these inquiries, and multiple applications are often needed within the same call.
- Independent problem solving, multitasking, and technical savvy are essential in order to be able to carry out the responsibilities of this role.
- Calls must be serviced in a helpful and professional manner.
- The nature of discussions within the Behavioral Advocate role often delve into personal and sensitive topics with members.
- It demands a nuanced understanding of mental health and substance use issues.
- This role differs from its medical counterpart in that mental health is a sensitive subject and staff are helping members navigate complex and emotional mental health challenges.
- Skills-Customer Service/Call Center Experience, Prior experience working in a patient focused mental health environment and Bachelor’s Degree.
- Customer Service experience.
- Prior experience working in a patient focused mental health environment preferred.
- Ability to maintain a professional and positive image to external customers.
- Candidate must possess superb interpersonal communication skills.
- Effective listening and organizational skills, with the ability to manage multiple tasks.
- Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems.
- Independent problem solving skills.
- Able to excel and/or prior successful experience in a virtual team environment.
- Strong time management skills.
- Ability to type effectively and have strong PC skills.
- Due to the complexity of assessing members for risk of harm and substance use concerns, legal requires a bachelor’s degree in the mental health field or psychology/social work-related field (family communications, health coaching, community/public health or other related major).
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#prof J2W:CB3
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