Intake Care Senior Representative

Immediate need for a talented Intake Care Senior Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-63393

Pay Range: $20 - $21/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• The primary responsibility of this role is to answer inbound calls from members and providers.
• The work environment is structured, and the majority of the day will be spent answering these calls from a queue.
• Occasional outbound calls may be necessary for issues requiring follow-up.
• The Advocate role is a non-clinical customer service position within an inbound call center that supports Evernorth Behavioral Health.
• Advocates are responsible for handling inbound calls from both members and providers or their office support staff regarding mental health or substance use disorder services.
• Advocates guide and assist the members and providers to help them work with Evernorth more effectively and ensure first call resolution.
• The types of calls an Advocate service may include but are not limited to: triaging and assessing the need for clinical intervention, inquiries about provider referrals and access to care, eligibility, and benefits.
• Due to the wide variety of call types, several applications are required to service these inquiries, and multiple applications are often needed within the same call.
• Independent problem solving, multitasking, and technical savvy are essential in order to be able to carry out the responsibilities of this role.
• Calls must be serviced in a helpful and professional manner.
• The nature of discussions within the Behavioral Advocate role often delve into personal and sensitive topics with members.
• It demands a nuanced understanding of mental health and substance use issues.
• This role differs from its medical counterpart in that mental health is a sensitive subject and staff are helping members navigate complex and emotional mental health challenges.

Key Requirements and Technology Experience: 

• Skills-Customer Service/Call Center Experience, Prior experience working in a patient focused mental health environment and Bachelor’s Degree.
• Customer Service experience.
• Prior experience working in a patient focused mental health environment preferred.
• Ability to maintain a professional and positive image to external customers.
• Candidate must possess superb interpersonal communication skills.
• Effective listening and organizational skills, with the ability to manage multiple tasks.
• Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems.
• Independent problem solving skills.
• Able to excel and/or prior successful experience in a virtual team environment.
• Strong time management skills.
• Ability to type effectively and have strong PC skills.
• Due to the complexity of assessing members for risk of harm and substance use concerns, legal requires a bachelor’s degree in the mental health field or psychology/social work-related field (family communications, health coaching, community/public health or other related major). 

Our client is a leading Health Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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