Design Ops Specialist

Immediate need for a talented Design Ops Specialist. This is a 12+ Months Contract opportunity with long-term potential and is located in Charlotte, NC/Raliegh NC /Atlanta ,GA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-66720

Pay Range: $70 - $73/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Develop and maintain DesignOps processes and workflows. E.g., standard operating procedures for hiring and onboarding new teammates, record-keeping processes, etc.
• Curate and maintain the DesignOps knowledge repository in Microsoft Loop to ensure consistency, maximize shareability, and prevent data loss due to retention policies.
• Proactively manage the communication within the design community. Coordinate announcements, events, emergencies, and tool updates through newsletters and Microsoft Teams.
• Support the creation of design events and peer-to-peer communities. Drive initiatives aimed at cross-pollinating design best practices across the team, fostering an environment that encourages participation and knowledge sharing.
• Assist in the organization and logistics of team activities. Coordinate events such as all-hands meetings (Inspire & Build), design reviews (Design Stories), and business reviews (EBR), employing project management tools to streamline planning and execution.
• Execute DesignOps activities to enhance collaboration and productivity across the design team.
• Onboard external design and development teams, equipping them with the design system, brand guidelines, and accessibility standards, including the development of comprehensive onboarding materials.
• Foster an inclusive and supportive environment, actively mentoring and guiding junior team members to support their professional growth and development.
• Assist with managing software licenses for design tools.
• Manage user access requests for specific design tools that require manual provisioning (e.g., Adobe, Axure, Airtable), complementing the standard IAM process.

Key Requirements and Technology Experience:

• Skills-Accessibility standards, WCAG (Web Content Accessibility Guidelines), User experience and Interaction Design.
• BA/BS degree in User Experience, Interaction Design, Graphic Design, Web Design, Service Design, Communication Design, Computer Science, Psychology, HCI, Human Factors, or other related field or equivalent work experience.
• Minimum of 4 years of relevant experience in operations or creative project management. Demonstrated experience in defining and managing workflows, ensuring efficient processes, and timely delivery.
• Excellent time management and organizational skills with the ability to manage several workstreams simultaneously.
• Strong Analytical and Problem-Solving Skills: Capability to analyze workflows, identify inefficiencies, and implement effective solutions to enhance team productivity.
• Good communication skills, both written and verbal.
• Comfortable working with spreadsheets and various software tools (experience with Figma, Airtable, Microsoft Teams, Microsoft Loop).
• Possess an understanding of the intersection of technology and human behavior.
• Knowledge of Design Principles and Methodologies: Understanding of user-centered design processes, UX/UI standards, and the ability to apply design thinking to operational challenges.
• Proficiency in Agile and Lean methodologies, with relevant certifications such as Certified ScrumMaster (CSM) or Lean Six Sigma, and experience with project management software like Jira.
• Familiarity with Accessibility Standards: Knowledge of Web Content Accessibility Guidelines (WCAG) and experience ensuring design outputs meet accessibility requirements.
• Banking or financial services experience.

Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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