Voice of Customer Program Manager

Immediate need for a talented Voice of Customer Program Manager. This is a 12 Months Contract opportunity with long-term potential and is located in Mountain View, CA  (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-07763

Pay Range: $65 - $70/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Manage end-to-end VoC intake by consolidating feedback from multiple platforms into a centralized system.
• Standardize, categorize, and prioritize customer issues to support Product and Engineering workflows.
• Track issues from intake through resolution while managing ownership, timelines, and dependencies.
• Partner with cross-functional teams to translate customer feedback into actionable product requirements.
• Implement workflow automation and tools to streamline tracking, reporting, and visibility.
• Monitor progress, manage risks, and communicate updates to stakeholders.
• Track key metrics such as resolution cycle time, customer sentiment, and program impact to drive improvements.

Key Requirements and Technology Experience:

• Skills-Bachelor’s degree or equivalent experience.
• 3 years of experience in Technical Program Management, Project Management, or Product Operations in a technology environment.
• Experience working with cross-functional Product and Engineering teams.
• Familiarity with Agile methodologies and tools such as Jira.
• Strong analytical, organizational, and communication skills.
• Experience with workflow automation and tools such as Slack, Airtable, or similar platforms.
• Experience building dashboards or program tracking frameworks.
• Familiarity with financial or SaaS-based products and working with enterprise customers.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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