Associate OneSource Service Support Specialist

Immediate need for a talented Associate OneSource Service Support Specialist. This is a 12+ months contract opportunity with long-term potential and is located in Boston, MA (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-64126
 
Pay Range: $23 - $25.80/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Shift Timing- Mon-Fri, 7:30 AM -4 PM (Eastern Time) 40 HR/week,
• Assist all site-based personnel and customers with the following:
• Compile and assemble program governance documentation per agreed cadence, in preparation for review with customer.
• Documentation may include instrument inventory list, program financials, KPI’s/metrics, etc.
• Ad Hoc reports.
• Open Work Orders for repairs and planned maintenance on behalf of scientists.
• General communication / escalation with customers regarding the OneSource program
• Instrument Inventory Integrity:
• Assist all site-based personnel, internal back office staff and customers to ensure instrument inventory integrity within the data base, by the following:
• Conduct instrument inventory sweeps of all instruments on an as-needed basis.
• Conduct spot checks of instrument inventory.
• Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.).
• Provide timely information to Workflow Specialists, through the change control process, to update the SAP data base due to instrument inventory changes (ARC process)
• Conduct additional lab support activities as agreed upon by departmental leadership and PKI.
• Ensure PM schedules are met and all work orders schedule with appropriate service delivery team
• Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
• Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
• Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
• Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction.
• Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit.
• Verify required customer health and safety requirements for site entry have been completed by engineer.
• Escort the engineer to the equipment location and hand off to customer equipment owner/user.
• Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure.
• Verify performance of maintenance or install and need for return visits.

 
Key Requirements and Technology Experience: 

• Experience with general lab equipment; fridges, freezers, incubators, BSC’s, MiliQ’s etc. 
• Previous experience with Glass Wash / Autoclave Service.
• 1 year of experience in inventory management, handling scientific instruments.
• Highschool diploma required.
• Associates degree preferred.
• General lab equipment; fridges, freezers, incubators, BSC’s, MiliQ’s etc.  
• As previously expressed, Glass Wash / Autoclave Service is far less of a priority or need here, would rather increase / improve the other capabilities of ‘General Lab Services’.
• Must be able to remains in a stationary position more than 25% of the time
• The person in this position needs to occasionally move inside and outside labs
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Regularly move or lift up to 25 pounds and occasionally move or lift up to 50 pounds
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printers

 

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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