L1 Network Monitoring/Troubleshooting Specialist

Immediate need for a talented L1 Network Monitoring/Troubleshooting Specialist. This is a 12+ Months Contract opportunity with long-term potential and is located in Nashville, TN(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-43302

Pay Range: $20 - $22/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Monitor and troubleshoot network performance issues, including CRC errors, SSP, error disable scenarios, and more.
• Perform advanced network triage and escalate issues as necessary.
• Create and manage tickets within Client, ensuring timely resolution of service requests.
• Raise tickets with circuit providers and hardware vendors to address network issues.
• Hands-on experience with network routing and switching, firewalls, load balancing (including F5 load balancers), and WiFi.
• Troubleshoot and resolve issues related to switching and routing protocols, firewalls, and WiFi networks.
• Manage the alert lifecycle, ensuring all alerts are addressed promptly.
• Collaborate with team members to improve network performance and reliability.
• Provide guidance and support to L1 network monitoring staff.

Key Requirements and Technology Experience:

• Skills-Network, Router/Switches, Troubleshooting/Monitoring
• 3-5 years of experience in network troubleshooting and incident management.
• Proficiency in network routing and switching, firewalls, load balancing (F5), and WiFi.
• Experience with CRC errors, SSP, and Horizon link.
• Familiarity with incident management processes.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Experience with Client or similar ticketing systems.
• Knowledge of switching and routing protocols.
• Ability to perform advanced network triage and troubleshooting.
• Experience with F5 load balancers, firewalls, and WiFi networks. 

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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