Entry Level Account Management Trainee

Immediate need for a talented Entry Level Account Management Trainee. This is a 12+months contract opportunity with long-term potential and is located in Mountain View, CA(Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-62994
 
Pay Range: $17 - $27/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:  

• FullOnsite for Following location; 
• San Francisco CA
• San Jose CA
• Fremont CA
• San Ramon CA
• Mountain View CA
• Sacramento CA
• Roseville CA
• Learn the fundamentals of client relationship management, staffing needs assessment, and sales strategies.
• Receive structured training and mentorship to prepare for a long-term career in account management and sales.
• No prior experience required—we provide full training!
• Strong communication and interpersonal skills.
• Interest in sales, client relations, or recruitment.
• Drive issue remediation: Manage edge cases and escalations across 4 loan products and 2 servicing platforms holistically; solving case by case, leveling up the learnings, tracking trends, and recommending improvements to policies and procedures to prevent additional issues.
• Support Loan Servicing Workstreams including fraud claims, checks/wires research & application, servicing agent QA and monitoring, servicing agent training material development, tracking and monitoring bankruptcy/deceased/hardship processing, research and respond to credit reporting disputes, triage, and resolve escalated complaint cases.
• Documenting Procedures: You will work closely with our team to improve process documentation of servicing and collections policies and procedures.

Key Requirements and Technology Experience: 

• Key skills; Interest in Client Engagement and Account Management
• Minimum Education: High School Diploma (Bachelor’s degree preferred but not required)
• Compensation: 35k to 55k
• Training Period (First 4 Months): $38K - $48K annual flat salary (based on location and experience, no bonus/commission)
• Post-Training (Starting 5th Month): $45K - $53K annual salary with bonus or commissions, depending on role assignment
• 3+ years of lending operations, loan servicing, or loan collections experience
• Ability to work independently – self-starter, enthusiastic and highly motivated
• Ability to work in a fast paced and quickly changing environment
• Excellent communication and writing skills; strong organizational skills and attention to detail
• Strong analytical and problem-solving skills with the ability to exercise sound and balanced judgment
• Knowledge of regulatory requirements for lending products
• Help drive the mindset that Compliance is a strategic advantage, enabling growth and customer delight
• Empathy and understanding of the small business owner and their finances

 

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy 

. J2W:CB3