Support Operations Analyst IV (Partner Analytics & Ecosystem Dashboarding)

Immediate need for a talented Support Operations Analyst IV (Partner Analytics & Ecosystem Dashboarding). This is a 06+ months contract opportunity with long-term potential and location is Atlanta, GA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job Diva ID: 26-01880 
 
Pay Range: $55-$59/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
  
Key Responsibilities:

• Ecosystem Health:
• Performance Tracking: Monitor partner commitments vs. actuals (Deal Reg, Revenue, Training).
• Data Hygiene: Regularly audit the PRM (Partner Relationship Management) system to remove duplicate partner records and normalize data.
• Strategic Visualization:
• Dashboard Ownership: Build and maintain Tableau/PowerBI/Salesforce dashboards that replace previous ad-hoc Data Science reports.
• White Space Analysis: Map current partner coverage against target TAM (Total Addressable Market) to identify regions needing recruitment.
• Forecasting Support:
• Assist Channel Leadership in rolling up the weekly partner forecast, identifying "stalled" deals that need intervention.
• Success Metrics (KPIs):
• Report Uptime: Dashboards are current and available 24/7 for leadership.
• Partner Compliance: % of active partners with up-to-date certifications.
• Forecasting Accuracy: Reduction in "surprise" slips in the channel pipeline.

Key Requirements and Technology Experience: 

• 5-7 years of relevant experience in sales operations, revenue operations, or sales support, focused on strategic and operational impact.
• 2-3 years of experience working with customer-facing teams, especially Inbound and SDR.
• Experience leading complex projects/programs or organizational change.
• Strong analytical and problem-solving skills (simplifying complex problems and developing data-backed solutions).
• Strong business acumen and creativity.
• Strong SQL knowledge and expertise.
• Excellent communication and presentation skills.
• Strong interpersonal skills and ability to influence stakeholders

Our client is a leading Software Development Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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