Business Process Owner Senior – Contact Center

Immediate need for a talented Business Process Owner Senior – Contact Center. This is a 06 Months Contract opportunity with long-term potential and is located in Chesapeake, VA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-02834

Pay Range: $25 - $27/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Note: This position is open to multiple locations: Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA, or Tampa, FL
• Own and lead end-to-end business process design, implementation, testing, and optimization
• Align processes with enterprise strategy, customer experience vision, and dependent workflows
• Define and monitor KPIs, control limits, risks, and compliance controls
• Drive continuous improvement using data, analytics, and emerging technologies
• Lead business cases and requirements for process improvement initiatives
• Ensure strong stakeholder alignment through proactive communication
• Mentor team members and support cross-functional partners
• Manage operational, regulatory, and compliance risks tied to owned processes

Key Requirements and Technology Experience:

• Must have skills: - Process Engineering, Process Improvement, Process Optimization, Contact Center, Call Center, Process Mapping, Process Modelling, Process Documentation, Claims.
  Bachelor’s degree or equivalent experience (up to 10 years in lieu of degree)
• 6 years of experience in business process execution, consulting, or process optimization
• Strong experience with contact center technologies (required)
• Proven use of Lean, BPM, or similar methodologies
• Hands-on process mapping, modeling, and documentation experience
• Experience with quality management, change management, and problem-solving tools
• Strong data analysis, reporting, and performance measurement skills
• Knowledge of risk management, compliance standards, and process governance.
• Note: This position is open for Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA, or Tampa, FL.

Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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