NOC Analyst I

Immediate need for a talented NOC Analyst I. This is a 06+months contract opportunity with long-term potential and is located in Charlotte, NC (Hybeid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:24-45640
 
Pay Range: $17 - $18/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Monitor, manage, and maintain all edge network devices, performance, and quality across the client network (e.g. telecom circuits, routers, switches, firewalls, VoIP systems, failover solutions, and platforms).
• Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
• Troubleshoot and repair client’s voice implementations, TDM, Converged, VOIP, SIP, and QoS
• Update assigned tickets, escalating to various carriers and personnel as required until completion.
• Monitor and ticket all alarm events while maintaining a high level of accuracy
• Create and triage trouble tickets, including remote testing.
• 20%
• Communicates daily with many departments within the client, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
• Coordinate network activities related to change management events to ensure that schedules are appropriately planned to avoid customer service outages.
• Stay up to date on organizational SOPs. Perform other duties assigned by the NOC Management team.

Key Requirements and Technology Experience:

• Key Skills:Network Operation Support , Customer Service, Event Management and Incident Management, network devices, IP, and Ethernet networks .
• High School Diploma (or) equivalent required. Associate degree (or) Bachelor's degree preferred but not required.
• Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Client, Fortinet, VeloCloud, etc.)
• Minimum of 1-2 years of experience working in a network operations support role.
• Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
• Top Must Haves: Open availability (schedule not yet determined), customer service/customer-facing experience, some NOC/troubleshooting experience.
• Ability to resolve Tier 1 network incidents quickly and effectively while communicating in an empathetic manner with our customers.
• Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems.
• Good computer and written/verbal communication skills, solve problems effectively and possess the ability to take on new, demanding challenges.
• Demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Working knowledge of the following technology:
• Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
• Network design, Routing, DNS, IP Subnetting
• TCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)
• Proxy Server and Firewalls
• Q-in-Q / s-tag / c-tag
• Routing protocols and technologies
• Voice implementations, TDM, Converged, VOIP, SIP and QoS.

Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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