Pharmacy Technician Senior Representative

Immediate need for a talented Pharmacy Technician Senior Representative. This is a 05+months contract opportunity with long-term potential and is located in Chicago, IL ,Richardson, TX ,Albuquerque, NM ,Tulsa, OK ,Helena, MT ,Nashville, TN (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-73059

Pay Range: $20 - $22.68/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Work Schedule:8:00am – 5:00pm CST Monday thru Friday. No weekends, holidays.
• Telephonic outreach to members, pharmacies, and providers.
• Will work in a call queue where productivity and quality are monitored.
• Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.).
• Maintain member privacy by strictly adhering to HIPAA regulations.
• Answer complex telephonic questions from members while ensuring a high level of customer service and maximizing productivity with minimum downtime.
• Handles member correspondence, complaints, and inquiries.
• Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
• Must maintain a professional, member-centric demeanor at all times.

Key Requirements and Technology Experience: 

• Key Skills; Experience working in a call center.
• 2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting.
• Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA.
• Pharmacy Technician license, current.
• Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
• Experience in, and a passion for, delivering excellent customer service.
• Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).
• Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
• Superb active listening skills, ability to work in a dynamic, fast-paced team environment.
• Effective written and oral communication skills.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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