Desktop Support Technician

Immediate need for a talented Desktop Support Technician. This is a 04+ months contract opportunity with long-term potential and is located in Artesia, NM (Onsite). Please review the job description below and contact me ASAP if you are interested. 

Job ID: 24-44797

Pay Range: $20 - $22/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals
• Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
• Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues
• Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
• Updating physical assets within asset management tracking system
• Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices
• Performing customer service representative responsibilities as needed
• Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction

Key Requirements and Technology Experience: 

• Key Skills; Desktop support , troubleshooting and installing network , Microsoft 365.
• Provide advanced desktop, application and infrastructure troubleshooting.
• Ability to work with others.
• Experience with Microsoft 365.
• Customer Service skills.
• A minimum of six years of job-related experience required.
• A minimum of a high school diploma or equivalent is required.

Our client is a leading Petroleum Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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