Systems Engineer (Voice)

Immediate need for a talented Systems Engineer (Voice). This is a 12+ months contract opportunity with long-term potential and is located in Westlake, TX / Salt Lake City, UT(Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 24-53479
 
Pay Range: $55 - $62/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:  

• Key skills; Experience with Interactive Voice Response (IVR), VoIP and Call Center technologies (Prefer Genesys).
• Scripting (python preferred, java or bash).
• AWS and/or Azure
• Knowledge of ITIL practices
• Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
• Experience leading technology environment stability and availability.
• Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)
• Experience with Agile software development methodologies, delivery projects, and implementation.
• Knowledge of basic networking (ping, traceroute, DNS)
• Experience with search and analytics engines (Splunk, ELK…)
• EKS - experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes
• Experience with Linux/UNIX and Windows operating systems
• Experience with workflow design, data analysis, and requirements identification/specification
• Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
• Experience with CI/CD pipelines and associated technologies
• Experience with PowerShell and Python scripting
• Experience with programming languages including Java.
• Production support experience with financial systems
• Demonstrated creative and abstract thinking
• Strong communication (written and verbal) and interpersonal skills
• Positive relationship management and facilitation skills
• Strong analytical and/or project management skills required
• Ability to provide 24x7 support for the production environments
• Provide support coverage for 1:30pm EST – 9:30pm EST
• Strong problem solving and troubleshooting skills
• Understanding of financial services industry a plus

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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