Scrum Master II

Immediate need for a talented Scrum Master II. This is a 12+ months contract opportunity with long-term potential and is located in Charlotte, NC(Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-67889
 
Pay Range: $65 - $70/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Lead and facilitate Scrum ceremonies, including sprint planning, daily stand-Client, sprint reviews, and retrospectives
• Lead teams working in a SCRUM and KANBAN framework
• Develop solutions collaborating with external teams and removing impediments.
• Coordinate work, releases and technical changes communicating with IT teams and CCO leadership
• Create and manage JIRA boards to manage project, deliverables
• Support product owner communicating business objectives to
• Present to leadership about the team progress during Sprint reviews and other meetings
• Works with the Product Owner to ensure
• Design, develop, and maintain Power BI dashboards for KPI tracking and reporting
• Coach the team on Agile principles and practices, ensuring adherence to Scrum framework
• Manage project timelines, resources, and deliverables using project management tools and techniques
• Identify and remove impediments to team progress, fostering a culture of continuous improvement
• Develop and maintain Power BI dashboards and reports to track team performance and project metrics
• Collaborate with stakeholders to gather requirements and ensure alignment with business objectives
• Adapt and take ownership of the work to ensure the team is successful
• Facilitate communication between the development team and product owner
• Mentor team members on Agile practices and support their professional growth

Key Requirements and Technology Experience: 

• Key skills; Scrum Master , Project Management , Agile Methodologies , Scrum and Kanban , Jira , CSM , PMP
• Bachelor's degree in Computer Science, Information Technology, or related field
• Certified Scrum Master (CSM) or equivalent certification
• Agile leadership experience developing technological solutions. Experience working with Contact Center solutions for Voice is a plus.
• Minimum of 3 years of experience as a Scrum Master, project manager or equivalent experience in an IT environment
• Strong project management skills with PMP certification preferred
• Proficiency in Power BI for creating dashboards and reports
• Experience working with contact center technologies and IT support teams
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Familiarity with Agile project management tools (e.g., Jira, Trello)
• Knowledge of ITIL framework and IT service management principles
• Experience with cloud technologies (e.g., AWS, Azure)
• Familiarity with contact center platforms and technologies
• Understanding of data analysis and statistical concepts

Our client is a leading Energy Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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