Support Lead- Oracle Retail Sales Audit

Immediate need for a talented Support Lead- Oracle Retail Sales Audit. This is a 12+ Months contract opportunity with long-term potential and is location in Plano, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested. 
 
Job Diva ID: 26-11462
 
Pay Range: $60 to 75/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). 
 
Key Responsibilities

• Production Support & Operations
• Lead L2/L3 production support for Oracle Retail Sales Audit (ReSA) v25 
• Monitor daily Sales processing including:
• POS and Online transactions 
• Audit rules execution
• Totals balancing and custom outbounds
• Error processing and reprocessing
• Ensure daily store audit completion, identifying and resolving audit discrepancies and system errors.
• Proactively identify recurring issues and drive root cause analysis (RCA) and permanent fixes.
• Incident, Problem & Change Management
• Act as the onsite incident Manager for high-priority (P1/P2) issues impacting Sales Audit processing.
• Coordinate with downstream/upstream application teams
• Lead problem management, including trend analysis and preventive measures.
• Support change management, including patch deployments, configuration changes, and controlled releases.
• Functional & Business Support
• Serve as the functional SME for ReSA modules such as:
• Audit Rules
• Tolerances
• Reason Codes
• Totals and Balancing
• Error Correction workflows
• Support business users with:
• Audit exception analysis
• Store and finance reconciliation issues
• Month-end and year-end close activities
• Translate business issues into functional and technical requirements for resolution.
• Cloud & Environment Management
• Support Oracle Retail Cloud Service operations, including:
• Environment health checks
• Interface monitoring
• Job scheduling and batch execution validation
• Coordinate with Oracle Cloud teams for:
• Patching
• Performance tuning
• Planned maintenance activities
• Ensure adherence to Oracle Retail Cloud best practices and SLAs.
• Team Leadership & Coordination
• Lead and mentor offshore and nearshore support teams.
• Review support deliverables including:
• Daily operational reports
• Incident logs
• SLA/KPI dashboards
• Ensure 24x7 support coverage through effective shift planning and handovers.
• Act as the escalation point for unresolved issues.
• Documentation & Compliance
• Maintain and review:
• Support runbooks
• SOPs
• Knowledge articles
• Audit and compliance documentation
• Ensure controls are in place for SOX, financial compliance, and retail audit standards.

Key Requirements and Technology Experience: 

• Key skills: Oracle Retail, production support, PL-sql.
• 8+ years of experience in Oracle Retail applications.
• 5+ years hands-on experience with Oracle Retail Sales Audit (ReSA).
• Strong experience with Oracle Retail v25 Cloud Services.
• Deep understanding of:
• Retail POS transaction flows
• Sales, returns, tenders, and taxes
• Store and financial reconciliation
• Working knowledge of:
• RMS (Retail Merchandising)
• SIM (Store Inventory)
• Financials / GL integration
• Experience with Oracle Cloud Infrastructure (OCI) in a support context.
• Oracle Retail REST services
• SQL, Pl SQL and basic Python data analysis for troubleshooting
• ServiceNow / JIRA / Remedy or similar ticketing tools
• Batch scheduling and monitoring tools POM 
• Strong leadership and decision-making abilities.
• Excellent verbal and written communication skills.
• Ability to work under pressure in a production retail environment.
• Proactive, detail-oriented, and customer-focused mindset. 
• Work Location & Shift
• Onsite role at client location.
• Willingness to support retail business hours, weekends, and critical periods (month-end, year-end, promotions).
• SLA adherence and incident resolution timelines
• Reduction in recurring audit issues
• Stability of daily Sales Audit processing
• Business user satisfaction

Our client is a leading IT industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration .

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