OneSource Service Support Specialist

Immediate need for a talented OneSource Service Support Specialist. This is a 12+ Months Contract opportunity with long-term potential and is located in San Diego, CA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-31295

Pay Range: $30 - $35/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Coordinate the delivery and installation of Client purchased instruments with the Original Equipment Manufacturer (OEM) at local and remote Client sites.
• Coordinate the transportation of instruments to the Client lab site, including safe de-crating to prevent instrument damage.
• Updates data records to ensure complete and accurate visibility to instrument delivery and installation data.
• Collaborate with Client Capital Asset Stewards to ensure accurate instrument tagging.
• Coordinate the removal as well as transfer of assets to and from Client sites.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• May be required to travel to other client sites for training and meetings
• Communication: 
• Open Work Orders for repairs and planned maintenance on behalf of scientists. 
• General communication / escalation with customers regarding the OneSource program. 
• Be the main interface to the customer site on behalf of the OneSource program. 
• Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust. 
• Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.  
• Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate. 
• Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction. 
• Escorting Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit. 
• Verify required customer health and safety requirements for site entry have been completed by engineer. 
• Escort the engineer to the equipment location and hand off to customer equipment owner/user. 
• Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure. 
• Verify performance of maintenance or install and need for return visits. 
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time Interaction level with Management/Team Members: Daily

Key Requirements and Technology Experience:

• Key Skills- General knowledge of lab instruments
• Demonstrated experience and proficiency in use of SAP systems and MS Office Suite.
• Prior 1 years minimum in labortory environment.
• Associates degree OR High School Diploma or equivalent with 2+ years of experience in Inventory Management
• Strong data analytics and reporting skills
• Project Management experience
• General knowledge of lab instruments
• Ability to work both independently and in a team environment.
• Effective written and verbal communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated experience and proficiency in use of SAP systems and MS Office Suite.
• Position is in a research laboratory environment
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• Potential risk to lab-based hazards including but not limited to chemicals, biologicals, potent compounds, research material, high temperature, etc.
• The person in this position needs to occasionally move inside and outside labs
• Frequently use objects, tools or controls, which will require regular bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision,
• peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Employee may be required to handle hazardous wastes according to local, state, and federal regulations

Our client is a leading Biotechnology Research Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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