Service Desk Technician

Immediate need for a talented Service Desk Technician. This is a 06 months contract opportunity with long-term potential and is located in Poughkeepsie, NY(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-14006

Pay Range: $30/hr - $35/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience: 

• Key skills; VPN, Active Directory, Service Desk, Install, Desktop Support
• Domain Controller
• Password Reset
• Software Installation.
• Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
• Troubleshooting skills on VPN connectivity, dial up , wireless routers
• Knowledge on active directory, domain controllers etc
• Exposure to password reset tools
• Troubleshooting experience using remote control tools
• Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
• Good communication skills and customer management experience
• Work experience with clients outside India or in onsite roles.
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Willing to work in 24x7 environment
• Good Analytical & Coordination skills are essential.
• Basic Customer service skills
• Basic understanding of Computers and Trouble shooting skills required.
• Customer service orientation and ability to work in a team
• Good interpersonal and communication skills
• Customer service orientation and ability to work in a team
• Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
• Strong keyboard skills
• Ability to perform in adverse situations
• Knowledge/exposure on ticketing tools like Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
• Good communication skills and customer management experience
• Work experience with clients outside India or in onsite roles.
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Willing to work in 24x7 environment
• Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
• Troubleshooting skills on VPN connectivity, dial up , wireless routers
• Knowledge on active directory, domain controllers etc
• Exposure to password reset tools
• Troubleshooting experience using remote control tools
• Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.
• Skills in written and verbal communication.
• Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolution

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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