Customer Service Representative II (Spanish)

Immediate need for a talented Customer Service Representative II (Spanish). This is a 12+months contract opportunity with long-term potential and is located in Houston, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-77932

Pay Range: $16 - $18/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience: 

• Key Skills; Experience in any Customer service field
• Experience with a CRM system like CC&B, NOVA, Medisoft, etc
• Bilingual, Spanish
• Type proficiently (45 WPM minimum), meaning that they don’t have to look at the keyboard to locate the letters.
• Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test.
• Pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tool.
• Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)
• Demonstrate ability to learn quickly and can retain information that is learned.
• Demonstrate experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls).
• Have experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc.
• Experience in any Customer service field.
• Ability to multi-task and work in a fast-paced, call center environment.
• Proficiency working on a computer.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels (inbound, outbound, email & chat).
• Acknowledging and resolving customer inquiries.
• Strong interpersonal skills
• Strong verbal communicator.

Our client is a leading Utility Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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