Technical Support Analyst II

Immediate need for a talented Technical Support Analyst II. This is a 06+ Months Contract opportunity with long-term potential and is located in Lewisville, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-65992

Pay Range: $25 - $28/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• This person will support our financial client end users and executives, and the candidate must have experience supporting users in a business professional environment and have Office 365 (and all products within), Active Directory, SCCM, and Tier 2 or Tier 3 support experience to resolve any end user computing issues coming through the Client Ticketing System.
• Ability to work independently as well as collaborate with peers for technical resolution assistance.
• This person will handle troubleshooting of complex issues and may also help to image laptops and deploy/hook up new hire equipment (monitors, docks, etc.).

Key Requirements and Technology Experience:

• Skills-Active Directory, SCCM, Service Now.
• Operating systems and utilities, Active Directory, Windows 10 & 11.
• Office 365 and all products within suite including Teams.
• Imaging (PXE boot) of laptops and desktops.
• Client. Networking; memory structure; cloud computing and SaaS applications; hardware and software interfacing; operational needs regarding data communications; user needs analysis; computer hardware and software; applications and user systems; peripherals; computer assembly.
• Zoom Poly or any other A/V support.
• Global Protect VPN.
• Data storage and security; agency rules/regulations and policies/procedures.
• Call Centre environment experience.
• Ability to: follow through with problem resolution quickly and communicate status throughout resolution cycle; clearly communicate information/ideas to others, especially in person; assist end users by active listening to understand their problems and quickly identify potential solutions.

Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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