Care Management Support Coordinator II

Immediate need for a talented Care Management Support Coordinator II. This is a 12+months contract opportunity with long-term potential and is located in Texas(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-84992
 
Pay Range: $19 - $20/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Hours: 8:00 am to 5:00 pm Mon- Fri CST Time zone OT is not required .
• Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service.
• May apply working knowledge of assigned health plan(s) activities and resources.
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols.
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.
• Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.
• Performs other duties as assigned.
• Story Behind the Need – Business Group & Key Projects
• Preform outbound outreach to members for educational/ informational calls .
• Calls are documented and placed on a spreadsheet .
• Team provides education and information to vendors .
• Update daily corrections on the SharePoint site.
• Review emails.
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship .
• New hire will start with 15 daily metrics for the first 30 days.
• The following month it will go up to 20 daily metrics.  By the 90th day PC should be completing 25 daily metrics or greater.

Key Requirements and Technology Experience:

• Key Skills:Admin assistant, Medical terminology, Type 50 wpm, Bilingual, administrative care management .
• Requires a High School diploma or GED .
• Requires 1 – 2 years of related experience.
• Type 50 wpm .
• Basic computer knowledge .
• Medical terminology .

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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