Service Specialist/ Parts Services(Customer Service Representative III)

Immediate need for a talented Service Specialist/ Parts Services(Customer Service Representative III). This is a 12+months contract opportunity with long-term potential and is located in Pewaukee, WI (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-59682
 
Pay Range: $13 - $16/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan .
 
Key Responsibilities:

• Note: Onsite two days a week and remote the rest. Must be okay coming into the office two days a week to 3000 North Grandview Blvd, Pewaukee, WI 53189.
• Perform professional customer call handling and communication.
• Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
• Deliver part solutions within the required global compliance guidelines
• Optimize all cycle time elements associated with the order fulfillment process.
• Act independently in a self-directed manner.
• Directly place orders with internal and external suppliers.
• Leverage computer tools and on-line databases to determine best actions to take on orders.
• Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
• Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
• Create commercial invoices for some international orders when necessary.
• Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.

Key Requirements and Technology Experience:

• Key Skills:Customer Service, Oracle, medical .
• Customer communications and problem solving experience.
• Parts logistics and global systems understanding.
• Demonstrated team player that is effective working independently in a complex environment.
• Experience with Microsoft Office and Oracle applications.
• Desired Characteristics:
• Associated Degree or equivalent experience.
• Oracle application experience.
• Proven strong customer advocate.
• Working knowledge of customs processes.
• Demonstrated Product Structure knowledge.

Our client is a leading Electrical Logistics Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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