Care Management Support Coordinator II.

Immediate need for a talented Care Management Support Coordinator II. This is a 03+ months contract opportunity with long-term potential and is located in TN(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-82488

Pay Range: $21 - $22.75/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• 8am-5pm EST or CST depending on where they reside within TN
• No OT is being offered currently
• CMSC needs to be able to work 30 cases daily and maintain compliance, be able to work in an environment where processes or systems may change.
• Be able to adapt fast to changes.
• Be able to take 70 or more calls daily to maintain productivity.
• Medicaid.
• Outbound.
• Work with the members within 3 days of assignment, be able to engage 30% of your members into case management.
• Be able to maintain time management.
• And be at 90% or higher in audits.
• What makes this role unique is that we can make a difference in our members’ life by getting them the resources and assistance to continue to be healthy at home.

 
Key Requirements and Technology Experience:  

• Key skills; Flexibility/communication skills/organized/attention to detail
• Customer service/admin skills/medical terminology
• Empathy and member centric focus (elderly; not computer savvy, will need more in-depth assistance)
• Required: GED High School Diploma
• 2 or more years of medical call center experience.
• Position is outbound but will accept inbound experience.
• Medical terminology.
• Data entry.
• Attention to detail. Excel, Word & One drive experience is a must.
• Outlook/teams experience.
• Multitasking. Comfort with change in fast paced environment.
• Disqualifiers: frequent transitions between roles (please state if contract role).
• Evaluation processes that do not align with our organizational values and standards.
• Most recent position must fall in line with medical call center experience.
• Multitasker;
• knowledgeable in Outlook, Excel and word, OneDrive
• Need: Computer Literacy Test

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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