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Job Requirements of Incident Manager.:
-
Employment Type:
Full-Time
-
Location:
Montreal, Quebec (Onsite)
Do you meet the requirements for this job?
Incident Manager.
Pyramid Consulting, Inc
Montreal, Quebec (Onsite)
Full-Time
Immediate need for a talented Incident Manager. This is a 06+ Months Contract opportunity with long-term potential and is located in Montreal, QC, Canada (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-60623
Pay Range: CAD$37 - CAD$38/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#Del J2W:CB3
Job ID:25-60623
Pay Range: CAD$37 - CAD$38/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
- Skills-Major/ Critical Incident Management, change management, French language.
- Onsite, French, on-call,
- Major Incident Management experience
- Coordinates all required activities for Critical Incidents.
- Manages, coordinates, and monitors day to day activities necessary to move forward within the Incident Management process for a given Service domain:
- Assigns resources to ensure workload balancing to meet service level commitments.
- Monitors and examines work queues for Incidents in jeopardy of missing service agreements.
- Escalation points to ensure timely incident resolution.
- Delivery liaison for Process Account Lead and High Priority Incident Manager.
- Manages team performance of the Incident Management process.
- Accountable for process adherence in their area of responsibility.
- Assists the team in moving an Incident through resolution.
- Monitors Service delivered by the team for all customers being served.
- Analyses the process performance and delivery metrics.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#Del J2W:CB3
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