Service Desk Associate I

Immediate need for a talented Service Desk Associate I. This is a 12+months contract opportunity with long-term potential and is located in Bartlesville, OK (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:24-39296
 
Pay Range: $20 - $25/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Shifts will be on weekdays during training and the initial period of them being on the phones after training.
• After that period, there is a very good chance that they will be moved to a weekend shift but not guaranteed.
• This job requires that they can work both Saturday and Sunday.
• The job schedule for the weekend is 4x10’s with two shifts: Saturday-Tuesday and Thursday-Sunday.
• Times vary depending on staffing needs.
• Receives incoming help requests from end users via both telephone and helpdesk tickets in a courteous manner.
• Builds rapport with key operators, IT teammates, and end users to provide outstanding service.
• Prioritizes and schedules problems.
• Escalates problems (when required) to the appropriately experienced technician.
• Applies diagnostic utilities to aid in troubleshooting. Identifies and learns appropriate software and hardware used and supported by the organization.
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Performs post-resolution follow-up to help requests.
• Develop help sheets and frequently asked questions lists for end users.

Key Requirements and Technology Experience:

• Entry level, typically 0-3 years of experience.
• Provides technical and/or administrative support.
• Demonstrates the ability to learn terminology, applications, and standard procedures for performing the job function.
• Performs routine, basic office/field tasks using established procedures.

Our client is a leading oil and gas  Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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