Automotive Technician

Immediate need for a talented Automotive Technician . This is a 6+months contract opportunity with long-term potential and is located in Troy, MI (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-64956

Pay Range: $18 - $20/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Communicating with vehicle owners to discuss their concerns and explaining automotive problems and repairs to clients
• provide direct support to Client dealerships for diagnostic software and hardware issues with complexity related to specific vehicle modules and systems to supplement the escalation process through the Technical Assistance Centre
• Seek the support from Diagnostics System Specialists Level or liaise with other Client departments concerned with diagnosis, primarily Engineering, Quality, OTA and other Client Customer Service Department
• Provide quick and effective resolutions to dealer’s technicians to prevent development of a backlog
• Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system
• Support client management to direct the needs of the service to ensure a high quality, continuously improving service
• Provide preliminary triage of the ECU (Electronic Control Units) Software log events, primarily for Infotainment and Connectivity modules, provided from the customer via In-Vehicle trigger
• Collaborate with module Engineers to identify existing or new issue
• Identify the ECU Software for all ECUs on the target vehicles
• Complex issues handling inquiries from the dealers with high accuracy and efficiency

Key Requirements and Technology Experience: 

• Key Skills; Automotive, ECU, Engineering

Our client is a leading IT Services and IT Consulting Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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