Clinical - Care Navigator

Immediate need for a talented Care Navigator. This is a 06+months contract opportunity with long-term potential and is located in TX(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-71338
 
Pay Range: $21 - $23/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Shift Time & Working Days: Hours of operation is 8-6:30 CST pm.
• We have 4 different shifts:8:30-5, 9-5:30, 9:30-6, 10:00 -6:30
• Lunch break: 1 hour during training, once assigned shift 30 minutes & 2 15-minute breaks
  OT potential – can support other departments
• These positions work in a Call Center setting where the contractors are on a phone queue
• Day to Day responsibilities - Inbound call center, assist and educate Medicaid members on benefits and Services such as PCP Changes, ID Cards and Coordinate transportation and other services.

 
Key Requirements and Technology Experience:  

• Key skills; Customer service, call center experience
• Computer knowledge, specifically Excel and other Office features (Teams, Outlook, etc…)
• Insurance background.
• Education/Certification: High school Diploma or GED.
• Preferred: BA in Social Work or Healthcare Mgmt, LVN, CNA, CMA, RT, Pharmacy Tech.
• Preferred: CHW
• Must haves:  good attendance, call center background; worked with MCO insurance
• Nice to haves: background in Service Coordination, and call center experience.
• Disqualifiers: no call center experience, upcoming extended PTO/time off
• Performance indicators:
• Software Skills: Will be using various software on the job: Microsoft Office Suite, Avaya, Zoom, Skype.
• Customer service, call center experience
• Computer knowledge, specifically Excel and other Office features (Teams, Outlook, etc…)
• Insurance background.

 

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy 

. #prof J2W:CB3