Resource Management Representative

Immediate need for a talented Resource Management Representative. This is a 12 Months Contract opportunity with long-term potential and is located in Santa Clara, CA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-90036

Pay Range: $20 - $26/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Responsible for coordinating case dispatch and workforce management to ensure timely assignment and resolution of support cases in alignment with SLAs.
• Collaborates closely with Global Queue Managers to review and assign cases, manage shift schedules, and monitor resource capacity across regions.
• Validates case routing, updates WFM schedules, and ensures smooth shift handovers.
• Requires strong communication, technical awareness, multitasking, and organizational skills, with experience in customer service, technical support, or resource management.

Key Requirements and Technology Experience:

• Skills-Resource Management, Customer Service and Workforce Management
• Minimum of 2 years of experience in a field related to Customer Service, Technical Support, Project Management, Workforce Management, Resource Management, or similar
• The ability to communicate, collaborate and negotiate effectively
• Technical awareness: Ability to understand technical terms as they relate to Client’s products and services
• Ability to multi-task in high-pressure, time-sensitive situations
• Good data entry skills and experience using MS Excel
• Excellent organization and time management skills
• The ability to work as part of a team and independently, as circumstances dictate
• Previous Workforce management experience is advantageous
• Exposure to Cloud Platforms, specifically the Client platform, is advantageous

Our client is a leading financial services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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