Business Analyst I

Immediate need for a talented Business Analyst I. This is a 12+months contract opportunity with long-term potential and is located in Houston, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-71128

Pay Range: $25 - $28/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Hours: Full-time (8:00 AM - 5:00 PM CST)  
• The Analyst position within Retail Operations involves monitoring and executing day-to-day workflow activities, managing medium to complex exception handling activities, and meeting service level agreements with internal and external customers.
• The Analyst must become a subject matter expert in assigned business function areas, spending the majority of their time reconciling utility payments with customer invoicing.
• The Analyst will directly collaborate with team members, project groups, Information Technology, and cross-functional teams to support changing business needs.
• Able to work an 8 to 5 schedule M-F (position will be a hybrid of remote and at least 1 day in-office per week)
• Home office space with limited distractions (including office equipment – monitors (at least 2), keyboard, mouse, headset, webcam)

Key Requirements and Technology Experience: 

• Key Skills; CRM
• EDI
• Utility billing
• Payment reconciliation
• EDI, Accounting, Payment Reconciliation
• Experienced with CRM systems, Microsoft Office programs like Excel/Word, SQL (preferred but not required)
• Strong written/verbal communication skills
• Ability to work with teammates and autonomously
• Keen attention to detail
• Intermediate or advanced analysis/critical thinking skills
• Experience with issue resolution
• Strong time management/prioritization skills
• Adaptable to processes or systems changes
• Able to provide positive service experience to internal and external stakeholders
• General: Takes initiative, flexible, willing, positive attitude

Our client is a leading utility Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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