Senior Equipment/instrument support engineer.

Immediate need for a talented Senior Equipment/instrument support engineer. This is a 06+months contract opportunity with long-term potential and is located in Pasadena, CA(Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-61299
 
Pay Range: $40 - $48/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Install, maintain, validate and repair client and/or multivendor instrumentation at customer sites with best-in-class service.
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols.
• Deliver customer familiarization for instrument operation and maintenance.
  Communicate service offerings including training, support, software, laboratory services products and field upgrades.
• Partner with our customers to understand their analytical workflow and applications.
• Support your Team.
• Support the local instrument sales representative(s) to help secure new instrument orders.
• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts.
• Display exceptional written and verbal communication skills and actively interface with peers and customers.
• Develop organizational awareness of other functional groups and product lines Drive Organizational Growth .
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards .
• Contribute to account profitability through efficient execution and service delivery .
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s) .
• Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. 
• Proactively develop technical and soft skills to maintain and enhance client value proposition to the customer.
• Enhance client product quality by proactively reporting improvement opportunities via the quality notification process.
• Seek higher level certification through participation in company sponsored training & development offerings.
  Complete all administrative tasks to include but not limited to time reporting, assigned training, etc. 
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. 
• Interaction level with Management/Team Members: Daily

Key Requirements and Technology Experience:

• Skills-2+ years of servicing LC, LCMS systems including ability to troubleshoot, repair, and provide qualification services.
• High mechanical affinity and willingness to troubleshoot issues on various equipment including,but not limited to, HPLCs, FPLCs, liquid handlers, centrifuges, incubators, etc.
• Sound knowledge of or ability to service GC, LC, IR, UV, LCMS, IC and other various lab equipment a plus 
• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 4 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting .
• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 6 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting.
• Must have a valid driver’s license. 
• While performing the duties of this position you must always maintain safe motor vehicle operation.
• Experience in GxP environments is a plus the physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this.
• Strong interpersonal skills; 
• Strong team player with customer satisfaction focus 
  Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions. 
• Additionally, the ability to operate personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals are critical to successful performance in this role.
• Certification of company training on equipment in minimum of one major discipline (dependent upon geographic needs this may require two major disciplines). 

Our client is a leading Biotechnology Research Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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