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Job Requirements of Customer Advocacy Manager:
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Employment Type:
Contractor
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Location:
California, US (Onsite)
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Customer Advocacy Manager
Pyramid Consulting, Inc
California, US (Onsite)
Contractor
Immediate need for a talented Customer Advocacy Manager. This is a 03 Months Contract opportunity with long-term potential and is located in USA (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-91485
Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy . J2W:CB3
Job ID:25-91485
Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Customer Interviews: Conduct in-depth interviews to uncover compelling customer stories, capturing both the narrative arc of their journey and the technical and business details that bring their success to life.
- Content Production Management: Own the full content development process, from defining deliverables (slides, case studies, videos, etc.) to securing internal and external approvals.
- Customer Story Strategy & Engagement: Maintain and refine the target customer list for assigned industries or business units.
- Partner with internal teams to align customer story priorities with business objectives.
- Skills-Customer Advocacy, Content Development and Customer Marketing
- Minimum 6 years of experience in information technology, cloud industries, customer advocacy, customer references, or customer-facing marketing roles.
- Experience working with large brand customers to engage in customer advocacy, including navigating internal approvals for communications and legal teams.
- Expertise in the AMS market with experience in a SaaS/Enterprise Software company.
- Curiosity for AI & Innovation: Passion for AI, new technologies, and experimenting with innovative ideas and tools.
- Bachelor’s degree
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy . J2W:CB3
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