Executive Tech support Engineer

Immediate need for a talented Executive Tech support Engineer. This is a 06+months contract opportunity with long-term potential and is located in Charlotte, NC (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-59792
 
Pay Range: $53 - $56/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• This professional level role will provide top-tier technology expertise to Client’s Operating Council, their Executive Assistants, and Client Board of Directors and is critical in ensuring seamless operational business continuity with timely and effective solutions.
• Technicians will have system-wide responsibility on complex components in deploying equipment, resolving technology matters, ordering, installing, configuring, and maintaining hardware, software, and network devices including laptops, desktops, iPhones, iPads, Surface Pros, etc.
• Leads the identification, triage, and resolution of high-priority incidents, minimizing impact on business operations.
• Research and analyze data and information, navigate multiple systems, resources, and tools to investigate and provide accurate answers; escalating when required.
• Track all incidents in Client and maintain comprehensive documentation of incident resolution procedures.
• Effectively prioritizing tasks to meet deadlines in a fast-paced environment with efficient time-management skills.
• Communicate professionally with the highest executive levels to provide status updates and resolutions.

 
Key Requirements and Technology Experience:

• Key skills; Skilled in - macOS, iOS, mobile
• Skilled in - Office 365, Outlook, Word, PowerPoint
• C-suite support experience
• Demonstrated proficiency working with Client/PC hardware/software, mobile phones/tablets, a wide array of computing peripherals and accessories.
• Strong technical skills and knowledge of technology systems, applications, and devices, including WinOS, macOS, iOS, Office 365, Outlook, Word, PowerPoint, VPN, printers, scanners, etc.
• Experience supporting major executive events (i.e., Board of Directors Meetings, town halls, leadership team meetings)
• Excellent communication skills with the ability to engage with stakeholders at the executive level.
• Strategic thinker with a proactive approach to identifying and mitigating potential issues.
• Ability to interpret and convey complex, difficult, or sensitive information.
• Prominent level of dependability and reliability committed to delivering exceptional white-glove services.
• Ability to work independently and as part of a team, with a high degree of initiative, flexibility, and problem-solving skills.
• Ability to prioritize and manage multiple tasks, projects, and meet deadlines under pressure.
• Experience with Client
• PC/Laptop OEM Maintenance Certification
• Certified Technology Specialist (CTS)
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification
• Apple Certified Support Professional (ACSP), Apple Certified Client Technician (ACMT), or Apple Certified IOS Technician (ACiT)

Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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