Level 2 Deskside Support Engineer

Immediate need for a talented Level 2 Deskside Support Engineer. This is a 12+months contract opportunity with long-term potential and is located in Calgary, AB (Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:24-50648
 
Pay Range: CAD 45 - CAD 50/hour + Benefits.
 
Key Responsibilities:

• Provide comprehensive troubleshooting and technical support to end-users, encompassing end-user devices such as PCs, tablets, and mobile phones.
• Field help requests courteously, documenting essential user information and issue details.
• Prioritize and manage problems effectively, escalating to senior technicians as needed.
• Utilize diagnostic tools for efficient troubleshooting.
• Ensure thorough follow-up post-resolution, maintaining high service standards.
• Support diverse aspects of incident management and high-value services, focusing on customer experience.
• Contribute to the team's diverse and inclusive culture, adapting to different challenges and interactions daily.
• As this is a customer-facing role, you will meet new people and be challenged with different issues on a day-to-day basis.

Key Requirements and Technology Experience:

• Key Skills: Service Desk Support, SCCM, AD, Office 365, MDM, MAM
• Proficient in MECM/SCCM, Patching, Automation, Cloud Deployment, and Service Desk Support.
• 3+ years experience with Windows 7, 10, 11, Office 365, Teams, SharePoint, Active Directory, and Outlook.
• Strong troubleshooting skills in Office 365 environments.
• Familiarity with Mobile Device Management (MDM)/ Mobile Application Management (MAM) platforms such as Intune
• Familiarity with ITIL practices, SLA Targets, Escalation Procedures, and Queue Management.
• Competence in image installation, configuration, and preventive maintenance tasks.
• Service-oriented approach with excellent communication skills.
• Proficiency in Android and Apple iOS operations and troubleshooting.
• Operational experience in an organization working in the oil and gas industry or other large-user base infrastructure.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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