Desktop Support Technician

Immediate need for a talented Desktop Support Technician. This is a 06 months contract opportunity with long-term potential and is located in Shreveport, LA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-14346

Pay Range: $21 - $22/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Must have skills; ["Desktop Support", "Deskside Support", "PC Hardware & Software Troubleshooting", "IMAC (Install, Move, Add, Change)", "PC Imaging & Deployment", "Hardware Repair", "Customer Support", "Ticketing Systems (SNOW)", "Peripheral Support", "Basic Network & Server Support"] 
• Candidates should have 3-6 years’ experience supporting PC Hardware and software.
• Tech should be able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users.
• PC Hardware and software IMAC project work.
• Newly acquired company by our customer is being transitioned which involves PC imaging / setting up / deployment / SNOW for asset tracking – some basic troubleshooting during deployment - should have good customer facing skills and good understanding of desktop support for imaging / deploying / troubleshooting PC's
• Comfortability providing hands & feet support for Server and Network is a plus.
• Experience supporting mobile data plans, mobile networks, and devices is a plus.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents client in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or requests for information.
• What are the TOP 2 required skills that candidates must have? Deskside Support, and Customer Service
• What will the work schedule be for this position? M-F 8 am-5 pm
• Will there be OC (on call)? No
• Will there be shift differentials? No
• How many overall years of experience should this person have? Candidates should have 3-6 years’ experience supporting PC Hardware and software.
• Do they need any specific certifications or education? No
• If contract to hire what is the conversion rate? N/A
• How many miles per day will the contractor be driving? None, all support is onsite at the location for the client
• What radius range should candidates be located from the job location? Within 30 min max drive distance
• What is the exact work location or city, state, or zip? 7000 W Bert Kouns Industrial Loop, Shreveport, LA 71129

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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